The Carloway Backpack
The Carloway Backpack
Introducing our latest backpack—an ideal addition to any wardrobe, crafted with a PU Leather body and an authentic Harris Tweed® lid for timeless style. Designed to accommodate 13" laptops and A4 files, this backpack features a dual-buckle closure, twist fastening with inner stud closure, extra inner pockets, and reinforced handle. The adjustable shoulder straps provide comfort on the go. Elevate your daily carry with this stylish and functional backpack.
L:28cm W:11cm H:37cm
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I did the workshop experience back in March of this year. It was amazing, I loved my time and the ppl I met and most importantly I LOVED the custom backpack I created. I live in the US and was in the middle of a 2-week vacation, so this backpack went along for the ride. I also started using it as my work back when I got back home. Some visible wear and tear became evident on the bottom end of the bag. I thought I was doing something wrong with the care and decided to reach out to customer service for some advice. They decided to send me a new send me a new shell of the bag I created, and I was a little nervous as I did the workshop and created this bag from pieces. BUT they send the exact color match of the backpack I created as well as the hardware and I was very easily able to swap over the custom pieces on to the new bag shell that was sent. I was really worried my beautiful bag was done for but NOPE! Even from the US, The Islander provides an exceptional experience and really cares for their product and customers. I cannot recommend this brand enough!!!
The bag is lovely but the quality is not. The bag straps broke within a couple of months.
I tried customer service but they insist on me shipping the bag back from Australia at my cost despite seeing images of the faults.
Update on this. After this review they refunded my purchase price but not the total spend including shipping. Meaning I now have a broken bag and I’m still out the $40 I paid for shipping. I’ve tried customer service again but simply ignored.
So disappointing as my wife loved the bag and just wants what we paid for.
I love it!
Whenever we get it we will rate it
Extremely compact and easy to load