Workshop FAQs

Islander Workshop Experience FAQs

Where does the workshop take place?

42 Candlemaker Row, Edinburgh, EH1 2QE

How long does the workshop last for?

The workshop class will last for approx 60 minutes

Can I cancel my booking?

If you need to cancel your booking, we require 48 hours notice prior to your session, let us know on service@islanderuk.com. If you are within this 48 hour period, we would be happy to reschedule or provide you with a workshop e-gift card to re-book at your convenience.

 

I am running late, what do I do?

Don't worry, you can phone us to let us know on 0131 226 6284, if you are more than 15 minutes late we may need to reschedule your session. Please note we cannot offer refunds if you are unable to attend.

Do I need to book in advance?

To avoid disappointment, we recommend booking in advance, however if there is availability, sessions can be booked up to 2 hours before hand.

Is there an age restriction?

The minimum age is 12 years old.

I am booked in to make the small satchel, can I upgrade to the larger size?

Yes! You can upgrade on the day.

Do you have clan specific tartans?

We do an array of different tweeds but we cannot promise any specific tartans will be available on the day as we rotate colours often.

How are the handbags made?

In your session you will construct your bag with specially made screws, all equipment is provided.

Can I make more than 1 bag in my session?

You can only make one bag per person, per session. If you would like to make another bag, please book in for a new session.

Is the workshop on the ground floor?

The workshop is up one flight of stairs and unfortunately there is not a lift, however more accessible premises are coming soon!

Can I bring my children with me?

Due to health and safety, we cannot accommodate young children in our workshop.

Is the workshop dog friendly?

As much as we love our furry friends, only service animals are permitted inside.

What time should I arrive?

Please arrive 10 minutes before your class start time to ensure you are ready and seated for class beginning. 

I want to browse the rest of the range, where can I do this?

Our handbag making sessions are situated above our Workshop store where our entire range is stocked.

I recently went to the Islander Handbag Workshop and I want to exchange the bag I made, is that possible?

Once you have completed your experience and created your bag, you cannot exchange the bag or request a refund. 

Can I buy extra parts of the bag?

Extra components are available to purchase during the workshop to take home should you wish to switch up your bag.

Is there parking?

No, please check Edinburgh City Councils website for parking restrictions, we would recommend taking public transport. 

My question isn't on here, can I get in contact?

If you have any further queries, email us at service@islanderuk.com, please note this email is only monitored Mon-Fri.