Plan your Islander experience
Workshop FAQs
Everything you need to choose your bag, plan your visit and arrive ready to make something memorable.
01
Plan your visit
Where does the workshop take place?
Our handbag workshop takes place at five Islander locations:
- Canongate, 6 Sibbald Walk, Edinburgh, EH8 8FT — 10am–6pm
- 37 Marshall Street, Edinburgh, EH8 9BJ — 10am–6pm
- Arch 10, The Arches, 19 East Market Street, Edinburgh, EH1 1DH — 11am–6pm
- 120 Market Street, St Andrews, KY16 9PD — 11am–6pm
- 42 Candlemaker Row, Edinburgh, EH1 2QE — 11am–6pm
Is the workshop on the ground floor?
42 Candlemaker Row is up one flight of stairs. Canongate uses the ground floor and a mezzanine; guests with mobility requirements can be accommodated on the ground floor. The Arches and St Andrews have step-free access. Marshall Street has step-free store access, although the café toilets are downstairs.
How long does the workshop last?
The workshop class lasts around 60–90 minutes.
Do I need to book in advance?
To avoid disappointment, we recommend booking four weeks in advance.
What happens if I am running late?
Please call 0131 453 6160. If you arrive more than ten minutes late, you may not be able to join and we cannot offer a refund for a missed session.
Can I cancel my booking?
Cancellations must be made at least 48 hours before the scheduled session. Requests after that point are not eligible for a refund. Email service@islanderuk.com to cancel.
Is there an age restriction?
The minimum age is 12 years old for health and safety reasons.
Can children or extra guests come with me?
We cannot accommodate children under 12 or babies in the workshop. Only registered carers may accompany a booked guest without participating. Marshall Street has café seating where friends or family can wait.
Is the workshop dog friendly?
Only service animals are permitted inside the workshop.
02
Making your bag
How are the handbags made?
You construct your bag with specially made screws. All equipment is provided and your Workshop Leader guides you through each stage.
Are the bags made with real leather?
Standard bags use microfibre leather. Mini and Medium Leather Satchels are available in real leather, with a smaller but varied colour selection.
Can I change bag size on the day?
You can upgrade subject to availability. You may downgrade, but the difference is offered as store credit or an additional component rather than a cash refund.
Do you have clan-specific tartans?
Canongate carries a small selection of Lochcarron tartans. Tweeds and colours rotate regularly, so a specific tartan cannot be guaranteed.
Can I make more than one bag?
Each person can make one bag per session. Please book another session if you would like to make a second bag.
Can I exchange the bag I made?
Completed workshop bags cannot be exchanged or refunded because they have been made to your choices.
Can I buy replacement screws or extra parts?
Replacement screws are available online. Extra components may be purchased during the workshop, subject to availability and staff discretion.
Do all locations offer the same bag choices?
All workshop locations offer the listed bag types in varied colours and tweeds. Canongate also carries additional Lochcarron Tartan lids.
What styles suit a more understated look?
The Medium Backpack, Backpack Satchel and Washbag are popular practical choices for work, travel and everyday use.
03
Practical details
What time should I arrive?
Please arrive on time for the start of your class, with a few extra minutes to settle in and browse.
Can I browse other Islander products?
Every workshop has retail space where you can explore and purchase more of the Islander range.
Is parking available?
We do not provide parking. Please check local Edinburgh or Fife Council parking information; public transport is recommended.
Are bathroom facilities available?
Facilities are available at Candlemaker Row, Marshall Street and Canongate. St Andrews and The Arches do not have customer toilets.
My question is not listed. Who can help?
Email service@islanderuk.com. The inbox is monitored Monday to Friday.