Shopping with Islander
Online Store FAQs
Clear answers about delivery, returns, stock and shopping online or in one of our stores.
From checkout to your door
Orders & Delivery
Timings, dispatch and what to expect after placing your order.
How long will UK delivery take?
We aim to dispatch UK orders within one working day. Orders are generally sent using Royal Mail's Tracked 48 service and should arrive in around two working days.
How long will international delivery take?
We aim to dispatch within one working day. European orders can take 2–3 weeks and other international orders around 4–5 weeks. If your order is significantly delayed—at least ten days beyond the estimated arrival—please contact us.
Where do you ship from?
Our warehouse is just outside Edinburgh and is not open to the public.
Changed your mind?
Returns & Product Care
Straightforward guidance for returns, exchanges and damaged items.
What is your UK return policy?
We offer free UK returns for exchange or refund within 14 days of receipt. Items must be unused and in their original packaging. Online orders include return instructions; store purchases require proof of purchase.
What is your international returns policy?
Email service@islanderuk.com for instructions and the return address. Items must be unused and in their original packaging. International customers may be responsible for customs duties, taxes or import charges.
My item is faulty or damaged. What should I do?
Contact our team and include your order details and photographs where helpful. We will work with you on the right solution as quickly as possible.
Find your Islander
Stock & Stores
Where to meet us, view the collection and hear about returning favourites.
Can I see your products in store?
Yes. Visit our stores across Edinburgh and St Andrews, or use the store locator for current locations, directions and workshop details.
How will I know when an item is back in stock?
We restock regularly but cannot always confirm dates for specific pieces. Follow Islander on social media and join the newsletter for restock news.
Can’t see your question here?
Use our contact form and the customer care team will get back to you during office hours.