01
Delivery Policy
Please use an accessible email address and suitable contact number so Islander or the delivery company can reach you. Check spam or junk folders if an order confirmation is missing.
Once an order reaches fulfilment, it cannot be amended or cancelled before dispatch. We aim to dispatch within 1–2 working days, Monday to Friday, although busy periods may take slightly longer.
02
Shipping
Orders under £85 after discounts.
Orders of £85 or more.
Standard International delivery for all orders is £19.00; most are sent with FedEx.
UK Standard Shipping Charges
We use Royal Mail and FedEx depending on parcel weight and destination. Most UK orders use Royal Mail Tracked 48. If an order has not arrived after five days, check with your local sorting office before emailing service@islanderuk.com.
International shipping
For deliveries outside the UK, import duties, local import taxes and courier clearance or handling fees may be charged separately. Any charges not included at checkout are payable by the recipient and may be billed before or after delivery. Charges vary by destination and shipment; contact your local customs authority or courier for guidance.
Delivery may be delayed by circumstances outside our control, including adverse weather, customs disruption or unexpected demand.
03
Refunds & Returns
If you are not completely satisfied, return your order by post within 14 days of receiving it. Returned goods remain your responsibility until received, so obtain proof of postage and use a tracked service.
Items must be unused and in new condition with all original packaging. Footwear boxes must also remain undamaged: place them inside waterproof packaging and never attach tape or a label directly to the shoebox.
UK returns
UK returns are free. Scan the QR code on your delivery invoice to open the Royal Mail returns portal. Include your reason for return and receipt. Exchanges are arranged where available, or a refund is issued to the original payment method within ten working days of receipt.
If an item is incorrect or damaged, notify service@islanderuk.com within seven working days. Islander will cover the return cost where the wrong or a faulty item has been supplied.
International returns
International return postage is not covered unless the item is faulty. Contact service@islanderuk.com before sending your parcel.
Return addressIslander UK11a Bankhead Crossway NEdinburghEH11 4DT