1. Account Setup & Payment Terms
1.1 Credit Accounts (UK Only)
UK-based accounts may be required to provide two trade references for a credit check.
If the credit check is unsuccessful, 30-day credit terms will not be offered, and all orders must be placed on a Proforma (payment in advance) basis.
1.2 Pro Forma Orders
All non-UK accounts will remain on Proforma terms for all orders – this is not negotiable.
Payment must be made within 15 working days of invoice issue.
If payment is not received, we will issue one reminder. Failure to respond or pay will result in order cancellation.
Orders cannot be amended once a Proforma invoice has been issued.
1.3 Late Payments (UK Credit Accounts)
Accounts that repeatedly fail to pay within 30 days will be placed on hold until all outstanding balances are cleared.
Continued late payment will result in the account reverting to Proforma terms.
1.4 Duties & Taxes
The customer is responsible for all applicable import duties, taxes, and customs charges.
2. Sales & Distribution Policy
2.1 Retail-Only Sales
Products must be sold directly to end consumers only.
Sub-distribution to third parties or other businesses is strictly prohibited and will result in account termination.
2.2 Sales Channels
Products may only be sold at approved physical locations and/or online platforms authorised by Islander.
All store locations must be declared at account setup.
Written approval is required before selling from any additional locations.
Failure to disclose new locations may result in account closure.
2.3 Online Sales Restrictions
Sales are permitted via your own direct website only.
Sales through third-party marketplaces (including, but not limited to Amazon, eBay, Etsy, TikTok Shop, etc.) are strictly prohibited.
3. Pricing & Promotions
3.1 Wholesale & Retail Pricing
Stockists are responsible for setting their own retail prices.
Islander Retail operates independently and may apply discounts at its own discretion.
3.2 Promotions
Islander reserves the right to run promotions or discount sales at any time without prior notice.
Discounts will not be applied retrospectively to previous orders.
4. Branding, Marketing & Content Usage
4.1 Product Imagery & Descriptions
Stockists must adhere to all guidelines regarding product images and descriptions, including those set by the Harris Tweed Authority.
Please contact us if you require a copy of these guidelines.
4.2 Image Usage
Access to official product imagery is available upon request.
Reuse of Islander social media content or model photography is not permitted due to licensing restrictions.
4.3 AI-Generated Content
The use of AI-generated imagery to represent Islander or Harris Tweed® products is strictly prohibited. This includes products being shown in an AI-generated environment.
Non-compliance will result in account suspension.
5. Stock, Orders & Availability
5.1 Stock Availability
We recommend that stockists do not accept customer orders for items not currently in stock.
Product availability cannot always be guaranteed, and discrepancies may occasionally occur.
5.2 Order Allocation
Islander reserves the right to amend or cancel items within orders where necessary, particularly for limited-production items, to ensure fair distribution across stockists.
5.3 Back Orders
We do not accept pre-orders for out of stock items.
If an item on an order is unfulfilled, this item will be deleted from the order, and we will not put it on back order.
The only exception to this rule is if you place an order directly with Islander at a trade fair.
6. Warranty & Customer Responsibility
6.1 Product Warranty
All products are covered by a one-year warranty against manufacturing defects, from the date of invoice.
Faulty or damaged items will be replaced or credited at Islander’s discretion.
6.2 Customer Claims
Stockists are responsible for handling all customer service issues directly with their customers.
Islander will liaise only with the stockist (not the end consumer) regarding replacements or credits.
Stockists are required to report any faulty items within one month of the issue being identified. Failure to do so within this timeframe will result in the item not being eligible for credit or replacement.
Faulty items must not be retained for return at trade shows. These events are intended for the presentation of new products, and we are unable to accept such items at that time.
7. Compliance & Monitoring
Islander reserves the right to monitor compliance, including the use of mystery shoppers.
Breaches of these terms may result in account suspension or termination.
8. Exclusivity
Exclusivity agreements may be offered at Islander’s discretion, based on factors such as sales performance, monthly spend, and geographic location.
9. Intellectual Property & Counterfeit Goods
Stockists must not purchase or sell imitation or counterfeit Islander products.
Any involvement with copied or infringing products, including replicas of Islander designs (e.g. Mini Satchel), will result in immediate account termination.
Genuine Islander products must only be sourced directly from Islander. Purchases from resellers are not permitted.
10. Marketing and Communication
We send service messages about your wholesale application, account and orders. Where you have agreed to marketing, we may also send wholesale news, collections, events and reordering updates. You can unsubscribe from marketing using the link in our emails without affecting essential account and order messages
Acceptance of Terms
By opening an account and placing orders with Islander Wholesale, you confirm that you have read, understood, and agree to these Terms & Conditions.